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Return & Refund Policy

At SG Stores, we take pride in providing high-quality products and services to our customers. However, we understand that there may be instances where you need to request a refund. We aim to make the refund process as straightforward and fair as possible.

1. Return Process

For return,

If you get damaged products/items missed in a package, we’ll be happy to return or exchange the product within 3 days of purchase for a full refund, an exchange or store credit.

To make a return: opening video of parcel to be must and also items must be unopened/unused/unworn or must still be in their original packaging with all tags attached

2. Refund Process

To request a refund, please follow these steps:

We offer refunds in the following circumstances:

Damaged Products: If you receive a product that is damaged during transit, please notify us within 3 days of receiving the item. To process your refund, we may require you to submit a pack opening video clearly showing the damage. We will review the video and may request additional information if necessary.

A. Contact Customer Support: Reach out to our customer support team via +919080784438 within the specified timeframe for your eligible refund.

B. Provide Necessary Information: When contacting us, please provide the following information:

  • Your order number.
  • A detailed description of the issue.
  • Clear and well-lit pack opening video.

C. Evaluation: Our team will review your request, and in the case of damaged products, assess the pack opening video to verify the damage.

3. Refund Method

Refunds will be processed using the same method as the original payment. Please allow 7 business days for the refund to be reflected in your account. Note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

4. Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact our customer support team via +919080784438. We are here to help you.

5. Changes to this Refund Policy

SG Stores reserves the right to modify or amend this refund policy at any time. Any changes will be effective upon posting the updated policy on our website. It is your responsibility to review this page periodically to stay informed about any updates.

Please ensure that you tailor this refund policy to your specific business requirements, including the details of your refund process, contact information, and any applicable laws in your area. Additionally, you may want to consult with legal counsel to ensure that your policy complies with relevant regulations.

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